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changes.mady.by.user Serge Dewailly

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Comment: vous êtes pas bien d'escalader en 3minute un problème ^^

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Time (minutes)Notification
0Operational support
1060Support Manager
20120Technical Manager

Escalations are available from the Contacts Menu

 

The main page of escalations, gives a list of all existing escalations with following details :

  • a CheckBox used to select on or more escalations
  • differences since last commit
  • name of the escalation
  • Escalation Start, level of notification the escalation is effective
  • Escalation End, level of notification the escalation stops
  • Contacts
  • Contact Groups
  • Status

 

On the top of the table, A tool bar let Administrators the ability to :

  • Enable, Disable, Delete or Duplicate selected escalations
  • Filter List by Name
 

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