Overview

When accessing the Contacts Configuration Page, a Contact Table is displayed, listing all existing contact objects.

This table contains the following informations :

  • a check box to select one or more contacts
  • Differences
  • Name of the contact
  • Display Name of the contact
  • Notification ways
  • Contact Templates 
  • Actions

This page also provides, on the left, an action Menu, used to :

  • Add a new Contact
  • Show Contacts detected by Automatic Modules
  • Accept differencies on selected elements

 

 

On the top of the table, A tool bar let Administrators the ability to :

  • Delete or Duplicate selected Contacts
  • Filter List by Name
  • Filter List by Template applied on Contacts

Create a new Contact

To create a new Contact, use the button "Add new [Contact]" located in the Action Menu

Contact creation form will be displayed.

This form is composed of tabs, corresponding to categories of properties :

  • Generic

  • Direct Configuration

  • Data

The left menu give to Administrators the ability to :

  • Validate the new contact
  • Cancel the action
  • Delete the contact

For each category, a corresponding form is displayed.

Generic

Generic properties contains the minimum properties requiered to create an Contact :

  • Name

    • the name of the Contact

    • this field is requiered

  • Display name
    • the name that will be displayed in the visualization interface and in notifications
  • Password
    • Password the user will use to connect to the visualization interface
    • the password is hidden when editing the contact
  • Email
    • email address of the contact, used to notify him
  • Phone
    • phone of the contact, used to notify by pager for example
  • Contact Templates to inherit
    • list of templates the contact should inherit from
    • templates name are suggested when starting to fill the field
  • Contact groups
    • List of contact groups the contact should be in
    • more than one contact groups can be selected
  • Can submit command
    • option used to determine if user will be able to schedule a new check through the visualization interface
  • Expert mode
    • option used to determine if the user will be able to see the expert mode in the visualization interface
  • Is a monitoring Administrator
    • option used to give the user Administrators rights, ie UI Configuration Access
  • Notification ways
    • list of notification ways used to notify the contact (by email, by pager etc.)

Direct Configuration


This category is used to define properties linked to the notifications, like Periods, Type of notification and Options.

  • Host notification period 
    • define the period within contact will be notified about host alerts
    • the value must be selected from the available time period list
  • Service notification period 
    • define the period within contact will be notified about service alerts
    • the value must be selected from the available time period list
  • Enable host notifications
    • determines if notifications should be sent about host alerts
    • default value is taken from Contact template
  • Enable service notifications
    • determines if notifications should be sent about service alerts
    • default value is taken from Contact template
  • Host notification commands
    • this option let the ability to select the command that will be used to notify the contact about host alerts
    • multiple notification command can be selected
    • default value is taken from contact template
  • Services notification commands
    • this option let the ability to select the command that will be used to notify the contact about service alerts
    • default value is taken from contact template
  • Host notification options
    • this option is used to define host states for which notifications should be sent
    • value is a comma separated list of flags
    • valid options are :
      • d : down
      • u : unreachable
      • r : recovery
      • f : flapping
      • s : scheduled downtime
      • n : none
    • default value is taken from contact template
  • Service notification options
    • this option is used to define check states for which notifications should be sent
    • value is a comma seperated list of flags
    • valid options are :
      • w : warning
      • u
      • c
      • r
      • f
      • n