Overview

Escalation is an optionnal feature used to send different level of notifications, according to specific rules.

Escalation can apply on Hosts and Checks.

This feature is very useful when you want to send notifications to different level of user, fitting the technical hierarchy, when a problem is not resolved immediatly :

Time (minutes)Notification
0Operational support
10Support Manager
20Technical Manager
Escalations are available from the Contacts Menu
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The main page of escalations, gives a list of all existing escalations with following details :

  • a CheckBox used to select on or more escalations
  • differences since last commit
  • name of the escalation
  • Escalation Start, level of notification the escalation is effective
  • Escalation End, level of notification the escalation stops
  • Contacts
  • Contact Groups
  • Status

 

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On the top of the table, A tool bar let Administrators the ability to :

  • Enable, Disable, Delete or Duplicate selected escalations
  • Filter List by Name
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Add an escalation

To create a new escalation, use the button "Add new [Escalation]" located in the Action Menu
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The form displayed will is composed of two tabs :

  • Generic, containing all necessary options 
  • Deprecated, used for compatibilty only, should not be filled
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The left menu give to Administrators the ability to :

  • Validate the new escalation
  • Cancel the action
  • Delete the escalation
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Generic category form contains following options :

  • Name
    • the name of the escalation
    • this field is required
  • Escalation start
    • the start level, making the escalation effective
    • value must be an integer
  • Escalation stop
    • the stop level, represents the last notification for which escalation is effective
    • value must be an integer, higher than Escalation start
  • Notification interval
    • this value tells the reccuring period to which escalation will be sent out
    • value must be an integer
    • if no value is filled, meaning 0, only one notification will be sent
  • Escalation period
  • Escalation options 
  • Contacts
  • Contact groups