General Shinken Enterprise troubleshooting steps to resolve common issue

• Are all daemons running?

• Have you reviewed your Shinken Enterprise daemon specific logs for errors or tracebacks

• Are you using the same Shinken Enterprise version on all your hosts running a Shinken Enterprise daemon

• Have you enabled debugging logs on your daemons

• Have you executed/tested your plugin command as the Shinken Enterprise user

• Have you defined a module on the wrong daemon (ex. NSCA receiver module on a Broker)

• System logs /var/log/messages

• Use top to look for memory, cpu and process issues.

Use the health check command

A fast way to check at your Shinken Enterprise environnement is to use the shinken-healthcheck command.

FAQ Answers

Review the daemon logs

A daemon is a Shinken Enterprise process. Each daemon generates a log file by default.
The configuration of a daemon is set in the .ini configuration file (ex. brokerd.ini).
Logging is enabled and set to level INFO by default.

Default log file location ''local_log=%(workdir)s/schedulerd.log''

The log file will contain information on the Shinken Enterprise process and any problems the daemon encounters.

Changing the log level in the configuration

Edit the <daemon-name>.ini file, where daemon name is pollerd, schedulerd, arbiterd, reactionnerd, receiverd.
Set the log level to: DEBUG
Possible values:

• DEBUG
• INFO
• WARNING
• ERROR
• CRITICAL

Re-start the Shinken Enterprise process.